Track Your Order
Lunareth Studio · Order Service
Where is your order?
Your Lunareth Studio pieces are on their way. Use our order lookup area below to find the latest information available for your purchase. Keep your order number and checkout email nearby for a faster search.
From our studio to you.
Every order moves through several stages before it reaches your door. Processing times can vary according to product availability, order volume, destination, and carrier conditions. The steps below explain the general journey of an order.
Order Received
Your order is securely recorded after checkout and payment confirmation.
Preparing
Items are checked, prepared, packed, and arranged for dispatch.
On the Way
Your parcel has entered the carrier network and is moving toward its destination.
Delivered
The carrier completes delivery to the address supplied during checkout.
Order Lookup
Track your parcel
Enter the details associated with your purchase below. Your order number can normally be found in your order confirmation email.
Allow a little time
After dispatch, tracking information may not update immediately. Carrier systems can require additional processing time before the first scan becomes visible online.
Check your details
Make sure the shipping address entered during checkout is complete and accurate. Once a parcel has entered transit, changing the destination may not always be possible.
We are here to help
If your order appears delayed, the tracking information has stopped updating, or you need help understanding a delivery status, contact our customer service team.
Before you contact us
When will my tracking information appear?
Tracking details are generally provided after your order has been dispatched. Depending on the carrier, destination, and scanning schedule, there can be a short period between dispatch and the first visible tracking event.
My tracking has not changed. What should I do?
A parcel may travel between facilities without receiving a new public scan at every stage. If the tracking remains unchanged for an unusually long period, please contact us with your order number and we will help review the available information.
Can I change my delivery address after ordering?
If you notice an address mistake, contact us as soon as possible. We can review whether the order can still be updated before dispatch. Once the parcel has entered the carrier network, changes may be limited.
What if my parcel shows as delivered but I cannot find it?
First check the delivery area, mailbox, building reception, household members, and any safe-place instructions associated with your address. If the parcel still cannot be located, contact us so we can help you review the delivery information.
How can I contact Lunareth Studio about my order?
Email us at sales@lunarethstudio.store with your order number and the email address used at checkout. Including clear details about the issue helps our team respond more efficiently.