Returns & Refunds
Lunareth Studio · Returns & Refunds
A simple way back.
We want every Lunareth Studio purchase to feel considered from the moment you place your order to the moment it arrives. If something is not right with your purchase, our returns process is designed to be clear, practical, and easy to understand.
What makes an order eligible?
To help us process a return efficiently, please make sure your request meets the conditions below. These requirements help us protect product quality while keeping the process fair and consistent for every customer.
Original condition
Items should be returned in their original, unused condition, with the original packaging and any included accessories where applicable. Products that show signs of wear, damage, alteration, or use may not qualify for a return.
Return window
Return requests should be submitted within 30 days of delivery. We recommend contacting us as soon as you decide that an item is not suitable so that we can provide the appropriate return instructions.
Authorization first
Please do not send a package back before receiving return instructions from our team. Unapproved returns may be delayed or may not be accepted because the correct return destination can vary.
Order information
Please provide your order number, the email used at checkout, the reason for your return, and photographs when relevant. These details allow us to review your request accurately.
Four steps, no guesswork.
Contact Us
Send your order number and tell us what happened. If there is a product issue, include clear photos where possible.
Receive Instructions
Our team will review the request and provide the appropriate return information if the item qualifies.
Send the Item
Package the product securely and use the return instructions provided by our customer service team.
Refund Review
Once the returned item is received and reviewed, we will process the approved refund according to the applicable payment method.
How refunds work.
Refunds are issued after the returned item has been received and reviewed. The timing of the final credit can depend on your original payment provider and financial institution.
Original payment method
Approved refunds are generally returned to the original payment method used for the purchase. We are unable to guarantee how quickly your bank or payment provider will display the credit.
Original shipping
Original shipping charges may be non-refundable unless the return is related to an item that arrived damaged, defective, incorrect, or otherwise qualifies for a different resolution.
After inspection
We process eligible refunds after the returned product has been received and reviewed. Please retain your return tracking information until the process is complete.
Items that may not qualify.
Certain situations require additional review because of hygiene, product condition, personalization, or other practical considerations.
Worn or altered items
Items that have been worn, damaged, altered, washed, or otherwise changed after delivery may not be accepted.
Missing components
Products returned without required accessories, packaging, or components may receive a reduced refund or may be rejected.
Final-sale items
Products specifically identified as final sale or non-returnable are generally excluded unless required otherwise by applicable law.
Customer preference
Change-of-mind returns are subject to the applicable eligibility requirements and any stated shipping or handling conditions.
Let's find the right solution.
If your order arrived damaged, you received an incorrect item, a product appears to have a quality issue, or you are unsure whether your purchase qualifies for a return, please contact us before sending anything back.
sales@lunarethstudio.storeReturns, clarified.
How do I request a return?
Email sales@lunarethstudio.store with your order number, the email address used at checkout, and a brief explanation of your request. If there is a defect, damage, or incorrect item, include photographs when possible.
Can I return an item without contacting you first?
Please contact us before shipping anything back. We need to review the request and provide the appropriate return instructions before the parcel is sent.
When will I receive my refund?
Refund processing begins after an eligible return has been received and reviewed. Once issued, the time required for the credit to appear can vary according to the original payment provider.
What if my item arrived damaged?
Contact us as soon as possible and include your order number together with clear photographs of the item and packaging. We will review the situation and determine the appropriate resolution.
Can I exchange an item?
Exchanges may depend on product availability. If you would prefer another item or variation, contact our customer care team and we will review the available options.