Shipping & Delivery
Arriving
with care.
Every Lunareth Studio order begins its journey with careful preparation. Our Shipping & Delivery policy explains how orders are processed, when parcels are dispatched, how delivery estimates work, and what to do if your package is delayed or needs assistance along the way.
Four steps from our studio to your door.
We keep the shipping process simple and transparent. Once your order is placed, it moves through preparation, dispatch, transportation, and final delivery.
Order
Your order is received and payment information is confirmed. We then begin preparing the items included in your purchase.
Prepare
Orders are carefully checked and packaged. Most orders are processed within 3–5 business days before dispatch.
Transit
After dispatch, the parcel enters the carrier network. Transit times can vary depending on destination and logistics conditions.
Arrival
The local carrier completes the final delivery to the address supplied during checkout. Please monitor tracking when available.
Before your parcel begins its journey.
Processing time is the period between placing an order and handing the parcel to the shipping carrier. During this stage, your order may be checked, prepared, packed, and arranged for dispatch.
Our standard processing estimate is 3–5 business days. Orders containing multiple items may require additional preparation depending on stock availability and fulfillment arrangements.
- Orders are prepared after successful order confirmation.
- Processing time is separate from transportation time.
- Weekends and public holidays may affect processing schedules.
- Tracking information may become active after the carrier receives and scans the parcel.
How long should delivery take?
Delivery estimates are provided as general guidance rather than guaranteed arrival dates. Actual transportation time can vary according to destination, carrier capacity, customs procedures, weather, and other circumstances outside our direct control.
A delivery estimate is not a promise.
Shipping dates are influenced by factors that can change after an order leaves our facility. Carrier delays, customs inspections, severe weather, public holidays, address issues, and regional logistics conditions may extend delivery time.
If your tracking information shows that a parcel is still moving through the carrier network, please allow additional transit time before considering the shipment delayed.
Tip: Please use a complete delivery address and make sure your contact information is accurate before completing checkout.
Stay close to the journey.
When tracking information is available, it will be provided through the contact details associated with your order. Tracking updates may not appear immediately after dispatch because carriers can require time to scan and register a newly collected parcel.
Allow a short period for the carrier's first scan. A tracking number can exist before movement becomes visible online.
Check around the delivery location, with household members or building reception, and contact the local carrier if necessary.
Contact us as soon as possible. Once an order has entered shipment, changes may no longer be possible.
If a carrier cannot complete delivery, follow the carrier's instructions for redelivery or collection.
Things worth knowing before checkout.
Can I change my shipping address?
If you notice an address error, contact us immediately at sales@lunarethstudio.store with your order number. We will try to assist before dispatch, but an address cannot always be changed once an order has entered the carrier network.
What if my order is delayed?
First check the latest carrier tracking information. If the parcel has not moved for an extended period or appears to be experiencing an unusual delay, contact our support team so we can help review the shipment.
Are customs charges included?
International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Any applicable charges are generally the responsibility of the recipient unless otherwise stated at checkout.
What if my package is damaged?
Please photograph the outer packaging and the damaged product as soon as possible and contact us with your order number. Clear photographs help our team assess the issue and determine the appropriate next step.
What if a parcel is lost?
If tracking indicates that a parcel may be lost or has remained without movement beyond a reasonable period, contact us. We will review the available tracking information and assist with the next steps.
Can separate items arrive separately?
In some circumstances, items from the same order may be fulfilled or transported separately. If this occurs, you may receive different tracking information or packages at different times.
Your order should never feel out of reach.
If you have a question about processing, tracking, delivery delays, an address issue, or a shipment that needs attention, our customer care team is here to help. Please include your order number and the email address used at checkout whenever possible.
sales@lunarethstudio.store